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Key Responsibilities
  • Posting Payments: Electronically or manually posting payments from insurance companies (EOBs) and patients to the correct accounts and line items.
  • Reconciliation: Balancing payment batches against bank deposits and ensuring all received funds are accounted for.
  • Denial & Adjustment Handling: Applying contractual adjustments and correctly posting denials for further action.
  • Account Updates: Updating patient balances and generating statements for patient responsibility.
  • Error Resolution: Investigating and resolving payment discrepancies or posting errors.
  • Reporting: Identifying payer trends and reporting issues to accounting. 
Essential Skills & Qualifications
  • Accuracy & Detail-Oriented: Critical for handling financial data.
  • Computer Proficiency: Experience with practice management software (e.g., Allscripts), Windows, and email.
  • Accounting/Finance Basics: Understanding of bank reconciliation and basic accounting principles.
  • Healthcare Knowledge: Familiarity with EOBs, CPT/ICD codes, and third-party payers (Medicare, insurance plans) is often required.
  • Problem-Solving: Ability to analyze discrepancies and determine next steps.
  • Communication: Good oral and written skills for collaborating with teams. 
Common Duties
  • Processing credit card payments.
  • Working high-volume data entry tasks.
  • Collaborating with billing or follow-up teams. 

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