Assistant General Manager/ General Manager - Multispecialty Coding Operations
12 - 17 Years
Mumbai
Full-Time
Lead and manage large-scale multispecialty medical coding operations for US healthcare clients.
Drive operational excellence across specialties including E&M IP/OP, Surgery, Endoscopy, ED Profee, Denials, IVR, Observation, Ancillaries, Pathology, and Radiation Oncology.
Own end-to-end operational performance including productivity, quality, turnaround time (TAT), SLA compliance, and customer satisfaction.
Develop and implement strategies to improve coding accuracy, operational efficiency, revenue integrity, and denial prevention.
Lead client governance through regular business reviews, escalation management, and stakeholder engagement.
Drive workforce planning, capacity planning, forecasting, and resource optimization across accounts.
Manage revenue performance, budgeting, operational forecasting, and overall business objectives.
Build, mentor, and develop high-performing leadership teams including Managers, Team Leads, QA Leads, and SME groups.
Support new business opportunities, transitions, expansions, and client growth initiatives.
Ensure compliance with coding guidelines, HIPAA regulations, client requirements, and organizational quality standards.
Collaborate with Quality, Training, Compliance, Technology, and RCM teams to drive continuous improvement initiatives.
Lead organizational transformation, automation, and process excellence programs across coding operations.
