- Job Title : Desktop Support
- Responding to user inquiries and technical issues via phone, email, or ticketing system.
- Providing first-level troubleshooting and technical support for desktops, laptops, printers, and other peripherals.
- Assisting users with account setup, password resets, and basic software installations.
- Documenting all incidents and service requests, ensuring accurate and detailed records.
- Escalating unresolved issues to the appropriate support teams
- Installing, configuring, and maintaining hardware (desktops, laptops) and software applications (Microsoft Office, antivirus).
- Managing user accounts, permissions, and access rights in Active Directory and other systems.
- Configuring and troubleshooting network connectivity for desktops, laptops, and mobile devices.
- Performing system upgrades, updates, and patches as required.
Share with someone awesome
